Right of Withdrawal and Cancellation Policy

1. Statutory Right of Withdrawal (Consumers / B2C)

Under European consumer law (Directive 2011/83/EU and the Belgian Code of Economic Law), consumers residing within the European Union generally have the right to withdraw from an online contract within a cooling-off period of 14 calendar days without giving any reason.

2. Exception and Waiver for Digital Content (Software & Product Keys)

Please note that the statutory right of withdrawal does not apply to the supply of digital content (including ESD software licences, digital product keys, and digital activation credentials) that is not supplied on a tangible medium, provided that:

1. You have explicitly consented to immediate performance and delivery of the digital content prior to the expiration of the statutory 14-day withdrawal period; and
2. You have acknowledged that by providing this consent, you forfeit and lose your right of withdrawal once the delivery of the digital product or licence key has commenced.

By completing your order and agreeing to the checkout terms on our website, you request and authorise TresBizz BV to execute delivery immediately (typically within 15 minutes to 24 hours), and you expressly acknowledge that your right of withdrawal is waived upon transmission of the digital licence key or activation confirmation.

3. Business-to-Business (B2B) Transactions

The statutory right of withdrawal applies exclusively to individual consumers purchasing for non-professional purposes. For commercial entities, enterprises, freelancers, and resellers purchasing with a valid corporate VAT/tax number, all sales are final upon order confirmation and payment. Commercial purchases are strictly exempt from statutory withdrawal rights.

4. Activation Guarantee and Defective Products

The exclusion of the right of withdrawal does not prejudice your legal statutory warranty rights:

• If a delivered software licence key fails to activate, is defective, or encounters an unexpected technical verification error, TresBizz BV provides full technical support and free key replacement or activation remediation.
• In the event that a genuine replacement or resolution cannot be provided by our technical team within a reasonable timeframe, a full refund will be issued via the original payment method, accompanied by an official credit note.

5. Contact & Support

For any questions regarding order delivery, defective keys, or activation assistance:

• Company: TresBizz BV
• Address: Avenue Louise 231, 1050 Brussels, Belgium
• Email: info-eu@tresbizz.com
• Phone: +32 2 393 50 50 (Monday to Friday, 09:00–17:00 CET)

6. Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract.)

To: TresBizz BV, Avenue Louise 231, 1050 Brussels, Belgium, info-eu@tresbizz.com

I hereby give notice that I withdraw from my contract for the following digital content:
Order number:
Ordered on:
Name of consumer:
Address of consumer:
Signature of consumer (only if this form is sent on paper):
Date: